Help & Support

Training is delivered by Axelos' global network of Accredited Training Organizations.

For more information see the Training section of our Examination Institute partner, PeopleCert, website.

Each Accredited Training Organization (ATO) sets their own price for a course, so this will vary from ATO to ATO. Contact an ATO to confirm the cost and course delivery details.

Training is available via our Accredited Training Organizations or their approved partners in many formats, including face-to-face training in a physical or virtual classroom, or via distance learning which may be delivered via Learning Technologies or other methods. Some training solutions may be a combination of both. For more information, see the Training section of our Examination Institute partner, PeopleCert, website.

Candidates are able to self-study (i.e. take the examination directly from Axelos' Examination Institute (PeopleCert) without attending an accredited training course) for the Axelos certifications with the exception of higher level ITIL examinations. All higher level ITIL examinations require a candidate to complete mandatory accredited training before the examination due to the deeper level of understanding that is gained through an accredited training course.

For more information, see our Certifications section.

As of January 2018, Axelos' sole Examination Institute (EI) is PeopleCert, who offers accreditation services. Contact PeopleCert for details of their accreditation processes and for more information about becoming an Axelos ATO or accredited trainer.

NOTE: Any training organization who wishes to offer training and examination services to individuals or organizations must be accredited. Organizations offering training who are not accredited by an approved Examination Institute may be in breach of Intellectual Property law.

Please see the PDF below for details of the languages in which you can take an examination for each of our best practice solutions.

Examination languages (PDF)

You can subscribe to MyAxelos by visiting our subscription pages here, with the option of a monthly subscription for £9.99 + VAT, or an annual subscription for £99 + VAT.

If you are new to MyAxelos and have recently taken an exam for one of the Axelos Best Practices, you can claim a 1 month free trial of MyAxelos through your results page on the PeopleCert candidate portal.

Yes. You need to be a MyAxelos subscriber to be able to claim a digital badge.

Your certification will not be listed if you did not opt-in to appear on the Successful Candidates Register (SCR) when you took your exam. When you do opt-in, it usually takes 3-5 days to process once you’ve received your official results.

If your certification does not appear on the SCR, please contact PeopleCert at customerservice@peoplecert.org.

Your candidate number is a unique number your Examination Institute allocated to you when you registered for your exam.

If you completed your exams with PeopleCert, you can find your candidate number on your certificates, and on the PeopleCert candidate portal.

If you completed your exam with another Examination Institute, please complete the Candidate Verification Form and email accreditation@axelos.com.

If you need to amend or update the information about your certifications that appears on our Successful Candidates Register, and you completed your exam with PeopleCert, please contact PeopleCert at customerservice@peoplecert.org.

If you completed your exam with another Examination Institute (Acquiros, APMG, BCS, EXIN, Loyalist), or you are unsure which Examination Institute you completed your exam with, please complete the Candidate Verification Form and email accreditation@axelos.com.

If you completed your exam with PeopleCert, please contact PeopleCert directly at customerservice@peoplecert.org.

If you completed your exam with another Examination Institute (Acquiros, APMG, BCS, EXIN, Loyalist), or you are unsure which Examination Institute you completed your exam with, please complete the Candidate Verification Form and email accreditation@axelos.com.

If you do not know who your exam was with, please contact your course provider for further information.

If you require a copy of your certificate and you completed your exam with PeopleCert, please contact PeopleCert directly at customerservice@peoplecert.org.

If you completed your exam with another Examination Institute (Acquiros, APMG, BCS, EXIN, Loyalist), or you are unsure which Examination Institute you completed your exam with, please complete the Candidate Verification form. Axelos is then able to provide you with a validation letter confirming your qualification. Please send a completed copy of your Candidate Verification form to accreditation@axelos.com.

If you do not know who your exam was with, please contact your course provider for further information.

Unfortunately, Axelos is unable to provide certificate reprints.

You will be able to verify a candidate’s certification details using the Axelos Successful Candidates Register (SCR). The SCR provides details of any candidates who have previously passed an Axelos examination and opted to appear on the SCR.

However, candidates can choose to opt out of this public listing if they wish. If the candidate’s certification you are looking for does not appear, they will need to complete the Candidate Verification Form and email accreditation@axelos.com to request a listing on the SCR.

If they completed their exams with PeopleCert, they’ll need to contact PeopleCert directly at customerservice@peoplecert.org.

PRINCE2® Practitioner and PRINCE2 Agile® Practitioner certificates (6th edition/2017) expire every three years. The purpose of re-taking the exam every three years is to ensure that your PRINCE2 knowledge is up-to-date. Completing CPD activities and earning a digital badge provides an alternative way to demonstrate this. It is up to you to decide which method best suits your professional needs.

If a PRINCE2 6th edition Practitioner claims their badge, maintains a MyAxelos subscription and logs 20 CPD points each year for three consecutive years, their certification expiry date will be updated without having to re-take exams.

In January 2015, the European Union (EU) issued new rules for value added tax (VAT) on the supply of digital services by businesses to consumers in the EU.

MyAxelos subscriptions are delivered online and classified as a digital service. Your VAT charge will reflect the country in which you are based.

In the UK, the UK rate of VAT will apply.In the European Union (EU), your country’s local rate of VAT will apply.

Customers outside the UK or EU will not be charged any tax / VAT at this time.

Your MyAxelos subscription will automatically renew at the end of each subscription period; either monthly or annually, using the primary payment method you provided. You will receive a reminder email 7 days before your subscription renews.

The MyAxelos subscription is non-refundable due to the immediate availability of downloads, resources and other benefits. You can cancel your subscription at any time, but you will lose any digital badge/s you may have claimed as the badge is dependent on your continuous subscription.

You can cancel your subscription by accessing your Account Management page. In the Subscriptions section you will find a cancel subscription option.

For individuals, a MyAxelos subscription covers all Axelos products, including ProPath, ITIL4, AgileSHIFT, RESILIA, and MoV.

Yes, you can. You can use the standard sign-up form, and during the registration process you should use the same email address as your existing Consultant account. MyAxelos will then automatically add the new individual subscription to your existing Consultant account, so you will only have one set of login details. When you log in to MyAxelos, you will be asked which role you wish to log in as, and you can freely switch between these roles without having to log out and back in again.

When subscribing to MyAxelos with a 1 month free trial, customers will not be charged a subscription fee for the first 1 month of their subscription, but will still have access to all the features of MyAxelos.

At the end of their free trial, the customer will then be charged the full subscription fee.

You can do this using the “Forgot password” function on the login page.

You will be asked to enter your email address, and will then receive a verification code (valid for 2 hours) by email. Enter this code into the “Verification Code” field, and you will be able to reset your password, unlock your account or receive a new activation email.

Yes, you can. Log in to MyAxelos as you normally would, and you will be automatically redirected to choose your subscription and resubscribe.

ITIL is a professionally recognized certification scheme that provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

Please see our ITIL section for additional information.

If you have only taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end learner’s knowledge of the new ITIL 4 Foundation guidance.

Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL 4 Managing Professional transition module to migrate to ITIL 4 scheme.

Axelos has taken the decision to discontinue ITIL v3, by the end of 2021.

The confirmed timings are as follows:

• ITIL v3 Foundation (English) was discontinued on 1 July 2021
• ITIL v3 Intermediates (English) to be discontinued as of 1 January 2022
• ITIL 4 Transition examination (English) to be discontinued as of 1 July 2022
• Translated guidance and examinations discontinuation dates will be announced on a case-by-case basis based on the corresponding product release dates for the ITIL 4 higher modules.

ITIL certification is not achievable, because ITIL® is a framework of guidance and not a standard; however, an organization can achieve ISO/IEC 20000 certification. This is the standard for IT Service Management which is underpinned by ITIL best practices. If adopted and adapted effectively, ITIL principles can help organizations to meet the requirements and can help an organization achieve certification when audited by a registered certification body.

For more information, see the International Organization for Standardization website.

Software Tool vendors can obtain endorsement of their tools for "ITIL Process Compliance" under Axelos' ITIL Software scheme.

For more information, see the ITIL Software Scheme section of our website.

PRINCE2 is a widely-adopted project management method, used by people and organizations from wide-ranging industries and sectors.

It is a flexible method that guides you through the essentials for managing successful projects, regardless of type or scale. Built upon seven principles, themes and processes, PRINCE2 can be tailored to meet your specific requirements.

See our PRINCE2 section for more information.

MSP (Managing Successful Programmes), 5th edition is an established best practice programme management framework, designed to align programmes and projects to organizational strategy and enable enterprise agility. MSP focuses on the delivery of outcomes of benefit, while mitigating risk and actively engaging stakeholders.

MSP consists of a set of principles, themes, and processes that provide a clear roadmap for the programme lifecycle, including larger, more strategic, complex, or multiple projects.

See our MSP section for more information.

There are no pre-requisites for taking MSP 5th edition Foundation exam. To take the MSP 5th edition Practitioner exam, candidates are required to have MSP 5th edition Foundation certificate.

There is currently no date for when MSP 4th edition will be sunsetted. However. Axelos will provide sufficient notice of the sunsetting of MSP 4th edition. Please do continue to refer to Axelos communication channels for more information and announcements. More information will be released in 2021.

The Axelos® ProPath certification scheme brings together the world's leading project, programme and portfolio best practice certifications, providing the breadth of skills you need to deliver meaningful organizational change, one powerful step at a time.

The scheme introduces three designations: ProPath Project Expert, ProPath Agile Project Expert and ProPath Programme Leader. It covers PRINCE2^®, PRINCE2 Agile^®, Managing Successful Programmes (MSP^®), Management of Risk (M_o_R^®), Portfolio, Programme and Project Offices (P3O^®), and Management of Portfolios (MoP^®).

Once you've earned your status as a ProPath Programme Leader, as well as ProPath Project Expert, or ProPath Agile Project Expert, you'll be invited to apply to become a ProPath Certified Portfolio Director - the ultimate designation in project, programme, and portfolio management.

To obtain the ProPath designations, professionals need to pass the following combination of qualifications:

• ProPath Project Expert comprises PRINCE2 Foundation and Practitioner, MSP 5th edition Foundation and Practitioner, and M_o_R Foundation and Practitioner. It is aimed at project management professionals who are looking for a holistic view of their projects.
• ProPath Agile Project Expert comprises PRINCE2 Agile Foundation and Practitioner, MSP 5th edition Foundation and Practitioner, and M_o_R Foundation and Practitioner. This is aimed at professionals who value the flexibility and responsiveness of Agile project management.
• ProPath Programme Leader comprises MSP 5th edition Foundation and Practitioner, P3O Foundation and Practitioner, MoP Foundation and Practitioner. This is aimed at professionals who want to increase their ability to manage multiple projects and programmes, while also controlling the impact of risk and maintaining alignment with corporate strategy.