ITIL 4 and Digital Transformation
White Paper
White Paper
- White Paper
- Digital transformation
- IT Services
- Service management
- Value
- ITIL
February 3, 2019 |
15 min read
- White Paper
- Digital transformation
- IT Services
- Service management
- Value
- ITIL
This paper considers the inseparability of service management and digital transformation. It also examines how ITIL 4 puts services at the heart of the discussion and reflects the need for new ways of working to accommodate broader technological shifts and other management approaches.