Building IT and digital excellence with ITIL 4 White Paper

We are living through a time of unprecedented change. According to the World Economic Forum, we are currently in the middle of the Fourth Industrial Revolution. This age is characterized by an unavoidable collision of human beings, digital technologies, and physical assets. Technology underpins our personal and professional lives, and digital transformation is changing everything we do.

In this increasingly fast-paced and complex business environment, the organization must be agile, adaptable, and prepared to adopt new ways of working in order to succeed. 84% of CEOs expect their digital initiatives to significantly increase the organization’s profit margin , and 61% of IT decision makers see digital transformation as a way to build competitive advantage.

ITIL addresses the business challenges and opportunities that affect the modern organization, assisting it to deliver and support IT services, and driving digital transformation to help it deliver its vision and goals.

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