ITIL 4 Managing Professional DSV Candidate Syllabus
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- Syllabus
- IT Services
- Value
- Stakeholder management
- ITIL
June 9, 2020 |
10 min read
- Syllabus
- IT Services
- Value
- Stakeholder management
- ITIL
The ITIL 4 Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.